Warranty service
Magicwarehousevape.com is committed to providing our customers with the best shopping experience and after-sales service. If you encounter any problems, please feel free to contact us, and we will be responsible for you.
1.What kinds of warranties does Magicwarehousevape supply?
Hardware device purchased directly from our website comes with a 90-day limited warranty from the time of delivery. You may also contact manufacturers directly for after-sales service for extended warranty period.
Types of products covered under our 90-day warranty:
Vape kits
Vape mods/ vape pen batteries
Atomizers – such as rda & tanks
Types of products not covered under our 90-day warranty:
Disposable vapes
Replacement pods
Replacement coils
Spare parts – drip tips, glasses
Rechargeable batteries – 18650/21700 battery
The 90-day limited warranty excludes coverage for damage resulting from accidents, abuse, disassembly, customized modification, or user-error. Furthermore, consequential and incidental damages are not covered under this warranty.
Leakage issue resulted by bad coils/pods may not be covered as the original manufacturer does not provide warranty coverage on them. You can visit the manufacturer’s website for additional details.
- Do i need to send defective products back?
Magicwarehousevape is famous for its after-sale service. In order to save your shipping fee, there is no need for you to send these defects back. But the following information needs to be provided when asking for replacements:
1) defective description:
2) order number/date:
3) product sn number and security code:
4) product name and defect quantity:
5) defective video or pictures:
Note:
Video/video links or pictures must be straight to the point and show the problem clearly. You may find the sn number and security code at the back side of the original product package box. So please keep the original package box or take some pictures of the sn number and security code before disposing them.
When defects are found, please inform your sales representative or email us at service@magicwarehousevape.com as early as possible. We will solve your problem asap.
- What do i need to pay attention to when i receive the package?
1) keeping records (sn number & security code) of products;
2) keep the box of products and give you feedback of broken items as early as possible and provide the evidence of broken items. - How do i handle the item is not the one ordered?
If the items received are not the ones you ordered or not as described, please show us all the products you have received by pictures or videos, and the numbers and logistics sheet on the outer box, then contact with us. We will get back to you within 24 hours in business days. - When will Magicwarehousevape send me replacement?
1) generally, we will ship the replacements along with your new orders after receiving your defective products information and confirming the problems.
2) sometimes when the replacement is not available, we will ship your order out first in case any shipment delay and send you the replacement along with your next order.
3) if you don’t want a replacement, we can also make a refund for the defects.
Delivery issue policy
Damaged, missing or wrong item claims must be reported back to us within 48 hours from the time of delivery. Please inspect your items carefully upon receiving them, it is your responsibility to check within the time span and notify us of any problem. You may be requested to send us unboxing videos/pictures to show us the problem clearly.
Return policy
For orders shipped from china, for any cases, we don’t support returns, as we are unable to import e-cig in china based on the new vaping law here. So we also don’t support customers to exchange products after shipping.
Refund process
Refunds will be prioritized to the original payment account.Please note that your bank or credit card company may also take some time to process and post the refund.
If there are any questions, please chat with us online or email us to service@magicwarehousevape.com , thank you.
